Turning into experiences that work.
5 years of research, strategy, and design. Mostly in ecommerce, always with intention.
Turning into experiences that work.
5 years of research, strategy, and design. Mostly in ecommerce, always with intention.
Turning into experiences that work.
5 years of research, strategy, and design. Mostly in ecommerce, always with intention.
Problems I've helped solve.
Five years of digging into the parts of ecommerce that quietly frustrate people. Checkout, returns, loyalty, payments. The kind of work that doesn't get applause when it goes right, but definitely gets noticed when it doesn't.
Store Purchase History
Extended the order history framework to surface in-store purchases digitally, mapping complex transaction edge cases to create a unified view across online and physical retail.
Tap to Apply Instant Store Credit
Redesigned where and when store credit appeared in the shopping journey, turning a forgotten post-return artifact into a checkout moment worth $800K in recovered value.
Store Purchase History
Extended the order history framework to surface in-store purchases digitally, mapping complex transaction edge cases to create a unified view across online and physical retail.
Tap to Apply Instant Store Credit
Redesigned where and when store credit appeared in the shopping journey, turning a forgotten post-return artifact into a checkout moment worth $800K in recovered value.
What collaborators say.
Shana is a skilled facilitator, adept as abstracting asks while staying focused on the key goals.
Shana's ability to effectively communicate design strategy and collaborate across teams made her an invaluable asset.
Shana was not nonly an amazing teammate but an amazing mentor to me.
Your insights and advice made a meaningful impact on our students' experiential learning, and the students and I are grateful for your time and expertise.
What collaborators say.
Shana is a skilled facilitator, adept as abstracting asks while staying focused on the key goals.
Shana's ability to effectively communicate design strategy and collaborate across teams made her an invaluable asset.
Shana was not nonly an amazing teammate but an amazing mentor to me.
Your insights and advice made a meaningful impact on our students' experiential learning, and the students and I are grateful for your time and expertise.
Let's work together!
I'm open to new exciting opportunities and projects. Currently available for senior IC roles. Let's chat!